Frequently Asked Questions
Everything you need to know about connection and service.
Connection and services
Connection terms, agreements, and available solutions.
How quickly does the connection happen?
Connection is completed within 1 business day. If technically feasible — on the day of application.
Is there a connection fee?
The connection cost depends on the address and plan. In many buildings, connection is provided free of charge.
Which cities do you operate in?
Services are provided in cities where the company is present. Connection availability is confirmed by address.
Is an official contract signed?
Yes. An official telecommunications service agreement is signed with each client.
Is business internet available?
Yes. Corporate plans, static IP, and priority technical support are available.
Billing and service management
Plans, billing, and temporary service suspension.
Can I change my plan after connecting?
Yes. Plan changes are available at any time without penalties or additional charges.
What happens if I don't pay on time?
The service is temporarily suspended until payment is received. All settings and data are preserved.
Can I temporarily suspend the service?
Yes. Voluntary service suspension is available during periods of absence.
Quality and support
Connection speed and help with service issues.
Why might internet speed be lower than advertised?
Speed depends on Wi-Fi equipment, number of devices, signal conditions, and external resources. Via cable, speed matches the plan.
What should I do in case of an outage?
In emergency situations, prompt restoration work is carried out. We recommend contacting technical support.